Webhostech’s malware removal service is available to assist you in protecting your website from malicious software. The following guide will walk you through the service details and the conditions under which they are provided.
Cleanup Process and Timing
Once you have subscribed to the malware removal service, Webhostech does everything possible to clean up your site. This process starts immediately after your payment has been deposited, usually charging fees to the credit card associated with your account.
This service greatly relies on your cooperation as to the degree of its fast delivery. Prompt and courteous seem to be critical keys to responding to Webhostech’s emails to avoid unreasonable delay. In a situation where a reply cannot be anticipated in a sensible time, the cleanup request may be terminated at Webhostech’s premises.
Please note that the sole and ultimate judge of response time will be Webhostech.
Who Can Use This Service?
At present, this cleanup service is designed solely for WordPress websites on the Webhostech shared server, reseller accounts, as well as the Managed VPS infrastructure. It includes malware removal, making sure that the WordPress core files are updated, as well as checking that plugins and themes retrieved from the WordPress.org site are the latest and most secure versions.
Taking Care of Third-Party Software
Be advised that cleanup may have an impact on any premium or closed-source plugins and themes that are used on a website. Webhostech may remove or deactivate software that is damaged or contributing to the issue; reinstalling such software requires a valid license and must be handled by the site owner.
In certain cases, closed source or premium licensed software, such as themes and plugins, may be damaged and require replacement; in such cases, Webhostech may, at its sole discretion, remove or deactivate such software, which may need to be reinstalled by a licensee. Webhostech cannot be held accountable for issues that arise from the removal or deactivation of premium tools.
You acknowledge and agree that any problems resulting from the removal or deactivation of such software are not Webhostech’s responsibility.
Avoiding Risks with Unlicensed Plugins and Themes
The biggest danger in using unlicensed (nulled) themes and plugins is that your website will become vulnerable. Webhostech has particularly banned its use under its Terms of Service.
With unauthorized software, it is incumbent upon the sites that are invaded and subsequently corrupted to pay for the additional cleaning charges.
During the cleanup process, any unlicensed premium plugins or themes will be removed, and continuous violations will force your hosting services to be terminated.
Data Management and Cleanup Policy
Webhostech servers are built to support active websites, not long-term data storage. Unused or inactive websites, including backup archives, may be removed during cleanup. While Webhostech may attempt to retain data for up to five (5) days, this isn’t guaranteed. To streamline the cleanup process, customers are advised to delete unnecessary files or unused installations beforehand.
Please note that Webhostech’s Excessive Resource User Policy and Unlimited Features Policy apply to any and all Webhostech cleanups.
Ensuring Long-Term Security
Once your website is repaired, keeping it secure becomes your responsibility. This includes:
- Regularly updating WordPress core files, plugins, and themes.
- Ensuring strong and secure passwords are in place.
Webhostech cannot guarantee permanent results, as website security depends on ongoing maintenance by the site owner. Failing to take these steps may lead to re-infection, and Webhostech reserves the right to disable compromised websites until the issues are fully addressed.
Refunds and Cancellation: What You Should Know
It’s important to note that all sales for the malware cleanup service are final. Once the cleanup has started, you cannot request a refund or cancel the service.
For customers utilizing the included cleanup service within the first 30 days of hosting, $50 will be deducted from any applicable refunds if they choose to cancel their hosting afterward.
Commitment to Service Excellence
Webhostech is committed to helping you restore your website’s security, but perfection isn’t guaranteed. The cleanup process varies based on the extent of the infection and other factors.
According to Webhostech’s Terms of Service, users must maintain all website software safe and up to date. You will stay updated on any changes provided you regularly review these terms.
In order to guard against future breaches, you acknowledge and commit to keeping all software and password upgrades up to date. The owner of the website has full responsibility for maintaining the site, including all software, components, and credentials, after it has been fixed.
You acknowledge and accept that Webhostech is not liable for any problems or damages resulting from the Webhostech cleanup service.
Final Thoughts: Website Security: A Proactive Note
Malware removal requires a contribution between you and Webhostech. Although the service offers the needed solution to clearing infections, the success of your website’s security largely depends on your actions.
Thus, persistent communication and maintaining all the reflected best practices will help achieve a successful cleanup and minimize the threats that might appear in relation to the website.
